FAQ
Frequently Asked Questions
At CIDEC Hire Limited, we want to make equipment hire simple and transparent. Here are answers to the most common questions our clients ask:
General Hire Questions
Q: What types of equipment do you offer for hire?
A: We provide a full range of plant, tools, access, site equipment, welfare units, and power solutions.
Q: Who can hire equipment?
A: Our services are open to contractors, tradespeople, and DIY customers. Proof of ID may be required.
Q: Do I need an account to hire equipment?
A: For one-off hires, no account is required. For ongoing projects, we recommend setting up a business account for smoother transactions.
Q: How long can I hire equipment for?
A: Hire periods range from single day use to long-term contracts. Flexible options are available to suit your project.
Q: Do I need experience to use the equipment?
A: Some equipment requires competence or certification. If you’re unsure, our team can advise you.
Booking & Payment Queries
Q: How do I book equipment?
A: You can book by requesting a quote through our online contact form, call our hire desk, or email us directly.
Q: Do I need to pay in advance?
A: Yes, payment is normally required upfront unless you have a credit account with us.
Q: What payment methods do you accept?
A: We accept major debit/credit cards, bank transfer, and approved business account invoices.
Q: Do you require a deposit?
A: Yes, a security deposit may be required depending on the equipment type and hire duration.
Q: Can I cancel or amend my booking?
A: Yes—contact us as soon as possible. Cancellation terms may apply depending on notice period.
Delivery & Collection Questions
Q: Do you deliver equipment to site?
A: Yes, we offer delivery and collection services across Aberdeen and surrounding areas.
Q: Can I collect equipment myself?
A: Absolutely — collection from our depot is available during office hours.
Q: How much notice is required for delivery?
A: We recommend booking at least 24–48 hours in advance to guarantee availability
Q: Is there a charge for delivery or collection?
A: Transport fees may apply depending on distance and equipment type.
Q: What time will my equipment arrive?
A: We provide an estimated delivery window and keep you updated on the day.
Q: What happens if no one is on site to receive the delivery?
A: A failed delivery may result in additional charges, so please ensure access is available.
Damage & Insurance Policy
Q: Who is responsible for equipment while on hire?
A: The hirer is responsible for the safety, security, and proper use of the equipment during the entire hire period.
Q: What if the equipment is damaged?
A: Repair or replacement costs will be charged to the hirer, unless covered by insurance.
Q: What if equipment is stolen or lost?
A: You will be liable for the replacement cost. We recommend you have adequate insurance in place.
Q: Do I need insurance?
A: For certain equipment, proof of adequate insurance may be required. We can advise on suitable coverage.
Q: Do you provide insurance?
A: CIDEC Hire Limited does not provide insurance, but we can advise you on what cover is typically required.